The Critical Need for Expertly Managed IT Operations

As a business owner or executive, your primary focus is on running and growing your company.

However, managing IT can become a significant distraction and lead to critical issues if not handled by professionals.

You might find yourself scrambling for support when your external consultant is unavailable , or facing serious mistakes like data loss and cybersecurity intrusions due to a lack of in-house IT expertise.

Even if you have an internal IT manager, they can become overwhelmed with daily tasks, leaving no time for strategic projects and IT roadmap development.

This is where a trusted managed IT services partner becomes indispensable, ensuring your IT infrastructure is expertly managed, secure, and aligned with your business goals.

Why Companies Partner with Indusflow?

Organizations choose Indusflow for a variety of compelling reasons:

Addressing Poorly Managed IT or Out-of-Control Costs: Many businesses struggle with inefficient IT management and unpredictable expenses.  

Internal IT Resource Succession Planning: When your internal IT employees retire or leave, your business can suffer. Indusflow can step in to ensure your IT operations are not compromised.

Augmenting In-House Capabilities: Indusflow can supplement your existing IT team, providing additional expertise and capacity.  

Reliable Partnership: We offer a dependable alternative to unreliable external IT providers, ensuring consistent and professional service.  

Mitigating Cybersecurity and Disaster Recovery Risks: With increasing threats, businesses are concerned about data protection and business continuity. Our security first approach will ensure you have a secure IT design followed up by 24/7 vigilance and rapid response to threats.

Seeking a Strategic and Predictable Partner: Companies desire a proactive, reliable, strategically-minded partner on a predictable budget.  

Our Values and Approach to Service

Indusflow’s approach to serving our clients is rooted in professionalism, competence, and leadership.  

Professionalism: Our dedicated team of account executives, system admin professionals, technical support analysts, and team leads are committed to delivering outstanding service to you and your employees.  

Competence: We make significant investments in hiring and training talent across a wide array of IT skills, including IT infrastructure, security, and cloud technologies.  

Leadership: Indusflow’s leaders and advisors are committed to understanding your business strategy, and helping to align your IT roadmap with your overarching goals and aspirations.  

A Comprehensive Technology Partnership

Indusflow’s team is committed to providing outstanding quality of service. Here’s what sets us apart:  

Expert Team of IT Professionals: Gain immediate access to an entire team of experts with a broad range of skills.  

24×7 Service Desk: Our Toronto-based network operations center guarantees a qualified support analyst will be available to provide server and end-user support to meet response commitments.  

Vendor Management: Our service desk will collaborate with all your technology vendors to ensure your systems are well integrated and supported, eliminating frustration and finger-pointing.  

Security Focused: Indusflow is deeply committed to maintaining a safe and secure network. We prioritize your network’s integrity through ongoing firewall, antivirus, and security monitoring, ensuring your security investments are effective. We also offer cybersecurity, compliance, and penetration testing services.  

Managing Disaster Recovery Risk: We ensure that all virtual servers, configurations, files, and databases are automatically backed up as frequently as every 15 minutes, safeguarding your critical data. We also offer disaster recovery and business continuity services.  

Experts in the Microsoft Cloud: As cloud enablement and hosting costs decrease, Indusflow assists clients in leveraging the strategic benefits of cloud adoption. As a Microsoft Partner, we deliver expertise at managing your Microsoft 365 and Azure environments.  

End-User Empowerment and Training: Our team will periodically conduct information sessions for your employees on important and useful topics such as safe Internet practices and Microsoft 365 features.  

Professional Services: Improving productivity and efficiency is one of our goals. As experts in the Microsoft Power Platform, we help with data analytics, automation, AI and app development.

IT Leadership to Manage Your Technology Roadmap: Our fractionated CIO service ensures you will have close relationships with our senior consultants and account executives who understand your business and help guide your technology roadmap.

Our Customer Onboarding Process

Our onboarding process is designed to ensure a smooth transition to our team:

1. Understand Your Environment: Understand your current IT environment, its history, and your priorities.
2. Prioritize Critical Concerns: Prioritize and immediately address critical issues. 
3. Managed Services Proposal & Agreement: Work with you to develop a managed services package that suits your needs and budget. 
4. Deployment and Team Introduction: Deploy monitoring agents, perform any necessary upgrades, and introduce our team to you.  
5. Frequent On-site Visits: Conduct frequent on-site visits to ensure your staff is transitioning smoothly to our team.